Return Policy Cyprus

2.1 Right to Exchange

If the user is not satisfied with the purchase (e.g., wishes to exchange the product due to size, color, etc.), they have the right to request an exchange of the purchased product provided that the product has not been used and within fourteen (14) calendar days from the day the user or a third party designated by the user received the product(s).

In the case of multiple products ordered in a single order but delivered separately, the 14-day period begins from the day the user or the designated third party received the last product.

After the expiration of the above 14-day period, D.I. Fidas S.A. cannot provide any pending credits.

2.2 Exchange Request Procedure

Within the above timeframe, the user may submit their request by sending an email to [email protected], requesting the exchange of the product with another product of their choice and including all the information listed on the shipping receipt.

The user's request will be reviewed by the Customer Service Department, and the user will be informed within up to three (3) working days via email regarding the approval of the exchange/return request.

After approval, the product must be sent to D.I. Fidas S.A. within three (3) days from the date the return request is approved.

Exchanges involving a different product code are carried out based on the current prices of the online store of D.I. Fidas S.A., regardless of any discount period or promotional offers.

2.3 Return Shipping Procedure

Returned products must be sent via ELTA Courier or BOX Now, with shipping costs paid by the sender, to the following address:

Fidas S.A.
Loutrou 87
13678, Acharnai
Greece

Returns sent with any other courier company will not be accepted.

Products must:

• Be unused

• Be packed by you, preferably in the BOXER bag, or another suitable bag if unavailable

• Be inside their original box

• Include the purchase receipt or invoice

Please do not attach tapes, stickers, vouchers, etc. directly on the product box. Otherwise, the company reserves the right to reject the return.

Exchange Procedure

Please inform us via email about the desired exchange (product code – color – size).

After the returned products are received:

1. They will be inspected.

2. The new requested products will be reserved.

You will then receive a new email containing the company bank account details in order to pay:

• The shipping cost for resending the new product (according to the price list)

• Any price difference between the products (if applicable).

In the payment reference, the same full name used in the original order must be written, so that identification can be carried out quickly and easily.

After completing the payment, please send a copy of the bank payment order via email to [email protected], writing "EXCHANGE" and your full name.

Once the payment confirmation is received:

• A shipping number will be issued

• The exchange shipment will be scheduled

Note: Reservations of product codes, colors, or sizes cannot be made before the returned product is inspected.

Refunds

Refunds are issued to the card used to pay for the order.

If you prefer a bank transfer, please send us:

• Your IBAN

• The account holder’s name

• The bank name

If a refund is requested, the amount corresponding to the value of the returned product will be refunded within fourteen (14) calendar days from the date the returned product is received by our company.

2.4 Price Difference in Exchanges

If the new product has a lower price than the returned product, the customer must cover the value difference by selecting additional product(s) of equal or greater value.