1. Cancellation of order before delivery (right of withdrawal before delivery)
The user has the right to cancel the order, i.e. to cancel the purchase transaction before the delivery of the products to the courier company. In this case, the user may cancel the order by immediately sending a cancellation statement to the e-mail address: [email protected]. The“D.I. FIDAS SA” will accept the cancellation and refund the price to the user by crediting his credit card, only if the (purchased) product/(purchased) products have not been delivered to the courier company ( courier) for delivery to the user. If they have already been given to the courier company, then the cancellation will be considered as a return of the products under the conditions below.
2. Change- Return of products after delivery
2.1. If the user is not satisfied with the purchase made (e.g. change of the product due to size, color, etc.) he has the right to request the change of the purchased product, under the express condition of not using the product and within fourteen (14) calendar days from the day the user or the third party indicated by him received the product(s) and in the case of multiple products ordered by the user with one ordered and delivered separately within fourteen (14) calendar days from the day the user or the third party indicated by him received the last product. The“D.I. FEIDAS SA”,after the aforementioned 14 days, cannot provide pending credits.
2.2. In this case and within the above deadline, the user may send his request by electronic message/e-mail to the electronic address: [email protected], requesting the exchange of the product with another product of his choice, stating all the information stated in the proof of shipment. The user’s request will be reviewed by the customer service department and the user will be informed within up to 3 working days via e-mail, for the approval of the change / return request. Then the product should be sent to “D.I. FIDAS S.A.” within three (3) days from the date of approval of the refund request. Changes, if they concern a different product code, are made on the current prices of the online store of “D.I. FIDAS SA”, regardless of the period of discounts, offers or not.
2.3. The change of the product will be carried out ONLY through the cooperating courier company “ELTA COURIER” at the cost of the recipient. The change is made without charge to the customer if the product to be changed has a value greater than €41.00. If the product to be exchanged has a value of less than €40.00, (ie from €40.00 and below), the charge is €4.00 per item, payable by cash on delivery. The user has the right for a second change of the product, onlythrough the collaborating company “ELTA COURIER”. However, for the second change, the customer sends the product with a consignee charge and is charged the amount of €7.00 per item, payable by cash on delivery.
2.4. If the new product has a higher price than the returned product, then the price difference is paid by cash on delivery upon delivery of the new product. If the new product has a lower price than the returned product then the customer will have to supplement the value of the returned item, with a product of equal or greater value.
2.5. It is pointed out that changes/returns,WITHOUT NOTIFYING THE CUSTOMER SERVICE DEPARTMENT OF THE E-SHOP OF “D.I. FIDAS SA”, WILL NOT BE ACCEPTED.
3. Right of withdrawal after delivery and refund
3.1. If the user is not satisfied with the purchase he made, he further has the right to return the product/products he bought and to request a refund of the price paid, as provided by the Greek legislation on consumer protection (right of withdrawal from a completed sale) within fourteen (14) calendar days from the day the user or the third party indicated by him received the product(s) and in case of multiple products ordered by the user with one ordered and delivered separately within fourteen (14) calendar days from the day the user or the third party indicated by him received the last product.3.2. In this case, the user may register his request by electronic message/e-mail to the electronic address: [email protected], mentioning all the information that indicated on the shipping receipt, requesting the return of the product for a refund of the price paid, without charge (to the value of the product), and if the user returns the product no later than fourteen (14) days from the date the user will submit their refund request and provided that the product is in its original packaging, in perfect condition, and accompanied by all relevant documents (e.g. retail receipt or invoice, barcode labels etc).
4. Important notes
4.1. If a refund is requested, the money for the value of the product will be refunded to the user within fourteen (14) calendar days from the date of receipt of the returned product by our company, after received the approval of the return, to the same account from which the payment of the order was made. In case the“D.I. FIDAS SA”,does not accept the return, due to the poor condition of the product, the customer is charged with the amount of €7, (seven euros), payable by cash on delivery.
4.2. For payments that have been made by the cash on delivery method, the refund is made by bank transfer to an account that will be indicated to us, within fourteen (14) calendar days from the date of receipt of the returned product to us and after return approval is received.
4.3. In the case of a refund, the customer should send the product he wants to return EXCLUSIVE with the COURIER COMPANY ” ELTA COURIER“, with a recipient’s fee and not by regular mail (ELTA) or any other courier company. Otherwise the company reserves the right not to accept the return.
4.4. In the case of a refund, the amount of seven euros (€7.00) will be deducted from the amount of the refund to cover the cost of transportation.
4.5. All returned parcels and products must be in the same condition as delivered, without any alteration.
4.6. The company “D.I. FIDAS SA” has the right to refuse the return of the product, in the event that in the original packaging of the product, there are attached shipping labels, tapes, etc., which violate the commercial appearance of the original packaging. The returned product must be placed in the packaging of the respective courier company or other packaging, on which the return documents (shipping labels, etc.) of the courier company can be affixed. If there is no packaging, the transport company will seal / apply adhesive tape to the original packaging of the product, resulting in physical damage to it.
4.7. During periods of sales and/or other promotions, no product changes are made. In this case, the acceptable changeover calendar days are shifted accordingly.
5. Incorrect shipment of products
5.1. In case the user receives products, which do not agree with the order placed, he has the right under the express condition of not using the product and within fourteen (14) calendar days< /strong> from the day the user or the third party indicated by him received the product(s) and in the case of several products ordered by the user in one order and delivered separately within fourteen (14) calendar days< /strong> from the day the user or the third party indicated by him received the last product, to send his request by electronic message/e-mail to the electronic address: [email protected] >, stating all the information on the proof of shipment, within five (5) calendar days of receipt of the product and to ship the product within three (3 ) days from the date of approval of the request.
5.2. In the case of incorrect shipment, there is no charge to the user, related to replacement and transport costs.
6. Status of returned products
6.1. The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer’s expense. For the inspection process of returned products, you will allow us up to 3 working days. The products must be returned (for a refund or exchange) in their original condition, complete and intact and with their original packaging (including all accessories, etc.) and must be accompanied by the purchase document received by the user. They must not have been worn, damaged, altered or washed and tags must remain on the product. Both the right to change and the right to return the product (right to withdraw from the sale) concern the entire purchased product and cannot be exercised on a part of the product alone (e.g. on product accessories).
6.2. The company “D.I. FIDAS SA”, is entitled to refuse the return of the product, in case the product’s original packaging contains shipping labels, tapes, etc., which violate the commercial appearance of the original packaging. The returned product must be placed in the packaging of the respective courier company or other packaging, on which the return documents (shipping labels, etc.) of the courier company can be affixed. If there is no packaging, the transport company will seal / apply adhesive tape to the original packaging of the product, resulting in physical damage to it.
7. Shipping the products
The company“D.I. FIDAS S.A.” must send the products to be changed within 14 calendar days from the date of approval of the change. In case the products are shipped to“D.I. FIDAS S.A.” with any other company other than “ELTA COURIER”, will not be accepted.
8. Defective Products
8.1. The company “D.I. FIDAS S.A.” has towards the user all the obligations provided for in articles 534 et seq. of the Civil Code for the seller.
8.2. Especially if a product proves to be defective within fourteen (14) days of its receipt, the company “D.I. FIDAS SA” undertakes to replace it with a new one, without any charge to the user. As soon as the defect is detected, the user can register a return request by electronic message/e-mail to the e-mail address: [email protected], mentioning all the information written on the proof of shipment), so that receive instructions on the return/replacement process. If there is no availability, he has the possibility to request the replacement of the product, with another, equal product of his choice or with a greater value, with the obligation to cover the additional difference that will arise. In any case, it is not considered a defective product, which has undergone any use in accordance with the above mentioned for the condition of the returned products.